Community Resources

The Affordable Connectivity Program is a government program to help low-income households pay for internet service.

The Affordable Connectivity Program provides:

• Up to a $30/month discount on your internet service
• Up to a $75/month discount if your household is on a qualifying Tribal land
• A one-time discount of up to $100 for a laptop, tablet or desktop computer

Households with an income at or below 200% of the Federal Poverty Line are likely eligible. You may also be eligible if you participate in programs such as SNAP, Medicaid and WIC. Check your eligibility.

Save money and live healthier with Blue365®.

Most of your healthy living journey takes place outside of your doctor’s office – from eating healthy meals and exercising to taking care of your mind and body. Whole-person health should be accessible to everybody, and your Blue Cross Complete of Michigan membership can help you get there. As a Blue Cross Complete member, you can join the Blue365 discount program at no cost. This can mean big savings on health-related products and services from big brands and your local favorites.

Blue365 helps you find deals and save on products and services such as:

• Fitness: Health magazines, fitness gear and gym memberships
• Healthy eating: Cookbooks, cooking classes and weight-loss programs
• Personal care: LASIK and eye care services, dental care and hearing aids
• Travel and recreation: Family activities, such as skiing and trips to the zoo
• Wellness: Mindfulness tools, vitamins and supplements and nutrition education

Visit blue365deals.com to learn more about available offers, including discounts at participating local retailers.

Maternity and paternity support groups (PDF) contains a listing of social support groups across the state. Topics include breastfeeding support groups, mom mentoring programs, fathers’ groups and mental health support.

As a Blue Cross Complete member, you have access to the Mission GED program. GED^® stands for “Tests of General Educational Development.” Earning your GED^® diploma is equal to earning your high school diploma. The program is completed at your own pace. You get to choose when and where you take the test.

You’ll be paired with a Blue Cross Complete coach for as long as you’re in the program. They’ll help connect you with online resources and check in with you periodically to provide encouragement and answer questions about the testing process. When you’re ready to take the test, your coach will help you find a testing location and provide vouchers for the GED^® Ready Test, GED^® Subject Test and any retake tests you need.

Fill out the Mission GED Application (PDF) to apply. If you have questions, call Blue Cross Complete’s Rapid Response Outreach Team at 1-888-288-1722 (TTY: 1-888-987-5832) 8 a.m. to 5:30 p.m., Monday through Friday.

Mission GED is an AmeriHealth Caritas social determinant of life program. AmeriHealth Caritas is an independent company providing administrative services to Blue Cross Complete of Michigan.

Blue Cross Complete members can enroll in the Lifeline and Affordable Connectivity programs through SafeLink Wireless. The Lifeline program provides no-cost phone service to members who qualify. The Affordable Connectivity Program is a government program to help low-income households pay for internet service.

When enrolling in both programs you’ll get: 

• A smartphone, talk, text and high-speed data
• 10GB of hotspot data 
• Text messages with health tips and reminders

If you have questions about SafeLink or either federal program, call SafeLink at 1-877-631-2550. Learn more about SafeLink by viewing the SafeLink Flyer (PDF) .

SafeLink and Emergency Broadband Benefit

An Emergency Broadband Benefit is available with unlimited talk, text, data and international calling for a limited time. Current SafeLink users already qualify and can opt in. New users should apply for SafeLink service to get started. View the SafeLink EBB Flyer in English (PDF)  or Spanish (PDF)  to learn more.

If you have questions about SafeLink, call Customer Service at 1-800-228-8554, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

988 Suicide & Crisis Lifeline
Call or text 988 if you or someone you know is struggling or in crisis. 988 offers 24/7 access to trained crisis counselors who can help people experiencing mental health-related issues, such as:

• Thoughts of suicide
• Mental health or substance use
• Emotional distress

988 serves as a nationwide entry point so — no matter where you live in the United States — you can reach a trained crisis counselor.

24-hour Nurse Help Line
Our 24-hour Nurse Help Line can help you get answers to your health questions right away. It’s a confidential service for Blue Cross Complete members. Call 1-888-288-1724, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

Common Ground virtual behavioral health urgent care
Common Ground offers virtual behavioral health urgent care at behavioralhealthurgentcare.org. This is useful if you’re experiencing serious mental health symptoms, including if you’re already receiving mental health treatment elsewhere but can’t get an appointment with your regular provider. 

Medicaid members can meet with a licensed practitioner at no cost. Same-day appointments are often available. Services are available for people ages 18 and older Monday through Friday from 11 a.m. to 8 p.m. and Saturday and Sunday from 10 a.m. to 2 p.m.