When you schedule your ride, we’ll determine - based on your needs - the best kind of transportation for you. The ride service uses a network of local transportation vendors, so you may be picked up by a cab company, a wheelchair‑equipped van or another type of vehicle.

In certain situations, you may use bus tokens or mileage reimbursement. Bus tokens may be offered if you’re able to ride the bus and the bus route is within a quarter mile of your home.

If you have your own transportation and choose to drive yourself, you can get reimbursed for your mileage. To get reimbursed, call 1‑888‑803‑4947 before going to your appointment and request a mileage reimbursement form. You'll need to complete the form, have your doctor sign it and mail it as instructed. If you have a relative or neighbor drive you, you can use the form to reimburse him or her.

For more transportation assistance, call Blue Cross Complete’s Customer Service at 1‑800‑228‑8554, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.