Provider Orientation and Training

Blue Cross Complete of Michigan offers orientation and provider training courses to better serve our members.

New provider orientation

Blue Cross Complete providers that are new to our network will receive a face-to-face visit from a provider account executive. This visit is your opportunity to learn about Blue Cross Complete and how to make the most of our partnership.

To schedule a provider orientation, contact a Provider Account Executive (PDF) in your county. 

Cultural diversity training

Blue Cross Complete offers providers culturally and linguistically appropriate services training (PDF). This training provides an overview of CLAS (culturally and linguistically appropriate services) standards, legal requirements, local needs and Blue Cross Complete’s 2018 membership diversity statistics. 

Behavioral health resources

Behavioral health toolkit

The Behavioral Health Provider Toolkit (PDF) includes information about several behavioral conditions, such as attention deficit hyperactivity disorder, anxiety, depression and substance abuse disorders.

Behavioral health e-learning courses

As a part of Blue Cross Complete’s Behavioral Health Education and Support program, we have behavioral health e-learning resources available to you.


The Depression E-Learning course gives providers an overview of depression, how to diagnosis, measure and treat it. 


The ADHD E-Learning course includes a review of symptoms and suggestions about how to incorporate evidence-based screening tools and appropriate follow-up treatment into your practice.

Anxiety Disorders

The Anxiety Disorders E-Learning course reviews anxiety disorder symptoms and how to incorporate an evidence-based screening tool and appropriate follow-up treatments into your practice.

Opioid Use Disorder

The Opioid Use Disorder E-Learning course provides information on opioid use disorder, the opioid epidemic, guidelines for prescribing opioids and additional resources.