Annual Report

On this page, you'll find the latest Blue Cross Complete of Michigan annual report. This report contains information about our health plan, initiatives and activities on behalf of our members, providers and communities.

Message from our President

"Though the path to good health took an unexpected turn for many of our members this year with illness, unemployment and the loss of loved ones, our commitment didn’t waver. During the crisis months of the pandemic, we quickly adapted our operations to implement new health policies and support a growing membership. Our employees, providers and community organizations worked hard to ensure that our members had easy access to the resources they needed. I invite you to read our 2020 annual report to see how we stood by our members during this difficult year."

Paul Loffreda
Market President, Blue Cross Complete of Michigan

In the 2020 Annual Report – Through life's journey, we're by your side (PDF), read more about how Blue Cross Complete:

  • Supports our members on their path to good health, even in the face of challenges such as the COVID-19 pandemic
  • Addresses our members’ social determinants of health needs and works to remove barriers to care
  • Commits to health equity and quality health outcomes for all members
  • Honors our health care providers on the front lines
  • Works with community organizations to support the communities we serve
Image displaying the front cover of the Blue Cross Complete of Michigan 2019 annual report.