Important Legal and Privacy Information

This information includes what we do to protect your privacy and the terms and conditions of using our website.

Notice of Privacy Practices

Our privacy practices comply with regulations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). They apply to all Blue Cross Complete of Michigan members.

Our Notice of Privacy Practices (PDF) tells you that:

  • We won't use your protected health information for marketing communications except where the law permits.
  • You have the right to be notified if there's a security breach that involves your protected health information.
  • We won't use or disclose genetic information for underwriting purposes.
  • In certain circumstances, you have the right to make a written request for an electronic copy of information that we keep in a designated record.
  • We won't use or disclose your protected health information in any way other than those described in our Notice of Privacy Practices unless we have a signed authorization.

For more information about your privacy rights, or to get our privacy forms, call us at 1-800-228-8554.

Terms of Use

For information on your rights and responsibilities while using our website, please read our Terms of Use (PDF).

Online and Mobile Communication Privacy Notice

For more information about your online and mobile communication privacy rights, read our Online and Mobile Communication Privacy Notice (PDF)

Access your data on other mobile apps

You have the right to view your health information from Blue Cross Complete through websites and mobile apps that are not under Blue Cross Complete’s control. Learn about Third Party Data Privacy Information (PDF).