Our transportation provider, LogistiCare, changed its name to ModivCare in January 2021. This change will not affect your ride service benefits or scheduling. You can continue to call 1-888-803-4947 to schedule a ride.
You can use our free ride service for:
To schedule a ride, call two days before your appointment. You'll need:
The transportation provider's customer service representative can speak with you in English, Arabic or Spanish. You'll have access to a language line that supports more than 100 languages. Once your reservation is made, save both your reservation number and your confirmation number.
When you schedule your ride, we’ll determine the best kind of transportation, based on your needs. The ride service uses a network of local transportation vendors, so you may be picked up by a cab company, a wheelchair‑equipped van or another type of vehicle.
In certain situations, you may use bus tokens or mileage reimbursement. Bus tokens may be offered if you’re able to ride the bus and the bus route is within a quarter mile of your home.
If you have your own transportation and choose to drive yourself, you can get reimbursed for your mileage. Call 1‑888‑803‑4947 before going to your appointment to get a trip number or request a mileage reimbursement form. You'll need to complete the form, have your doctor sign it and mail it as instructed. If you have a relative or neighbor drive you, you can use the form to reimburse him or her.
Follow these steps to get reimbursed for mileage:
For more information on mileage reimbursement, view the mileage reimbursement instructions (PDF).
For transportation assistance, call Blue Cross Complete’s Customer Service at 1-888-987-5832.
Do I pay for rides?
No. These rides are free for covered services and are part of your Blue Cross Complete health care benefits.
However, these rides are for only medical services and pharmacy trips to pick up prescriptions. If you schedule a ride that isn’t for medical or pharmacy services, your plan won’t cover the cost.
Who can schedule rides?
Rides can be scheduled by:
How many people can ride with me?
You and one other passenger are allowed.
However, if you’re the caregiver and have up to four children younger than 18 in your care at the time of the scheduled appointment, the children are allowed to ride with you. You must inform the ride service of the additional passengers at the time you schedule your ride.
Do you provide car seats and wheelchairs?
No. You're required to provide all necessary child safety or booster seats and any required medical equipment, such as wheelchairs and oxygen tanks. Riders without proper safety equipment or medical equipment won't be transported.
When will I be picked up for my appointment?
You’ll be picked up about one hour before your appointment.
How soon should I schedule a ride?
You should schedule rides at least two business days before your appointment. If you can’t give two days' notice, you can still schedule a ride, but you will need to call us rather than make an online reservation.
How do I schedule urgent trips?
If you need a return trip and you didn’t schedule it ahead of time, call for a “will call” ride at 1-888-803-4947. TTY users should call 711. You may have to wait up to one hour after you call for your ride to arrive.
Typical reasons for urgent visits include: