About Blue Cross Complete

Blue Cross Complete of Michigan is contracted by the state of Michigan to provide medical services to eligible Medicaid and Healthy Michigan Plan beneficiaries in 32 counties. Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association.

Blue Cross Complete earned an above average rating in the Michigan Department of Health and Human Services 2020 Quality Checkup. This report scores Michigan Medicaid health plans in five areas, including doctors communication and service, getting care, keeping kids healthy, living with illness and taking care of women. Blue Cross Complete was rated above average overall, scoring above average or average in all five categories. For more information, view the MDHHS 2020 Quality Checkup (PDF).

Counties we cover

Here are the counties we cover
Allegan, Barry, Clinton, Eaton, Genesee, Hillsdale, Huron, Ingham, Ionia, Jackson, Kent, Lake, Lapeer, Lenawee, Livingston, Macomb, Mason, Mecosta, Monroe, Montcalm, Muskegon, Newaygo, Oakland, Oceana, Osceola, Ottawa, Sanilac, Shiawassee, St. Clair, Tuscola, Washtenaw, Wayne

 An image of the state of Michigan with counties covered by Blue Cross Complete shaded in blue. These counties are listed next to this image.

Our mission

We help people get care, stay well and build healthy communities. We have a special concern for those who are poor.

Our vision

Our vision: To be a national leader in empowering those in need, especially the poor and disabled, across their full life journey, from wellness to resilience, in order to achieve their American Dream.

Our history

Blue Cross Complete of Michigan, LLC, has served Medicaid-eligible residents in Livingston, Washtenaw and Wayne counties since 2007. In January 2016, our service area expanded to include 29 additional counties.

Michigan has many health care programs available to children, families and adults who can't otherwise afford health insurance. These programs include the Healthy Michigan Plan.

Quality and accreditation

Blue Cross Complete is committed to providing high-quality health care in Michigan. We deliver National Committee for Quality Assurance-accredited health care services.

NCQA Health Plan Accreditation evaluates the quality of health care that health plans provide to their members. We hold a Commendable Health Plan Accreditation from NCQA.

We also hold the Distinction in Multicultural Health Care from NCQA. Multicultural Health Care recognizes organizations that lead the market in providing culturally and linguistically sensitive services and are working to reduce health care disparities.

Visit the Commitment to Quality page to learn more.

Healthy Michigan Plan

The Healthy Michigan Plan is a health care program from the Michigan Department of Health and Human Services. Blue Cross Complete administers Healthy Michigan Plan benefits to eligible members. Visit the Healthy Michigan Plan page for a list of all the programs' benefits. 

Enrolling in Medicaid

Individuals can enroll in Medicaid through county health departments or online at michigan.gov/mibridges. Medicaid beneficiaries who want to enroll in a Medicaid health plan should call Michigan Enrolls at 1-888-367-6557.

See more information about Medicaid on our Medicaid Basics page.

Questions

Have questions? See our Contact Us page for all the ways to get ahold of us.