About Blue Cross Complete

Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association. Contracted by the state of Michigan to provide health care coverage to eligible Medicaid beneficiaries, Blue Cross Complete arranges for the provision of covered services to members in 32 counties.

Counties we cover

Here are the counties we cover
Allegan, Barry, Clinton, Eaton, Genesee, Hillsdale, Huron, Ingham, Ionia, Jackson, Kent, Lake, Lapeer, Lenawee, Livingston, Macomb, Mason, Mecosta, Monroe, Montcalm, Muskegon, Newaygo, Oakland, Oceana, Osceola, Ottawa, Sanilac, Shiawassee, St. Clair, Tuscola, Washtenaw, Wayne

 An image of the state of Michigan with counties covered by Blue Cross Complete shaded in blue. These counties are listed next to this image.

Our mission and values

We help people get care, stay well and build healthy communities. We have a special concern for those who are poor. Our values: Advocacy, care of the poor, compassion, competence, dignity, diversity, hospitality and stewardship.

Our history

Blue Cross Complete of Michigan, LLC, has served Medicaid-eligible residents in Livingston, Washtenaw and Wayne counties since 2007. In January 2016, our service area expanded to include 29 additional counties.

Michigan has many health care programs available to children, families and adults who can't otherwise afford health insurance. These programs include the Healthy Michigan Plan.

Healthy Michigan Plan

The Healthy Michigan Plan is a health care program from the Michigan Department of Health and Human Services. Blue Cross Complete administers Healthy Michigan Plan benefits to eligible members. Visit the Healthy Michigan Plan page for a list of all the programs' benefits. 

Enrolling in Medicaid

Individuals can enroll in Medicaid through county health departments or online at michigan.gov/mibridges. Medicaid beneficiaries who want to enroll in a Medicaid health plan should call Michigan Enrolls at 1-888-367-6557.

See more information about Medicaid on our Medicaid Basics page.

Blue Cross Complete leadership

Image of Market President, Heidi Chan

Heidi Chan
Market President


Heidi Chan is Market President of Blue Cross Complete of Michigan. Heidi is responsible for the general oversight of the health plan’s day-to-day operations, including medical affairs, quality, provider network management, marketing and community outreach. Blue Cross Complete is a joint venture between Blue Cross Blue Shield of Michigan and AmeriHealth Caritas.

Donald Beam, MD
Chief Medical Officer

Jason Burcham
Provider Network Operations Director

Julia Griffith
Quality Management & Community Outreach Director

Brenda Lever
Provider Network Management Director

Paul Loffreda
Plan Operations and Administration Director

Michele Lundberg
Compliance and Regulatory Affairs Director

Chris Meny
Pharmacy Director

Patrick Murray
Data and Technology Services Director

Laura Mutz
Communications & Marketing Director

Linda Perkins
Integrated Care Management Director

Paul Stevenson
Finance Director


Have questions? See our Contact Us page for all the ways to get ahold of us.