About Blue Cross Complete

Blue Cross Complete of Michigan is contracted by the state of Michigan to provide medical services to eligible Medicaid and Healthy Michigan Plan beneficiaries in 32 counties. Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association.

Counties we cover

Here are the counties we cover
Allegan, Barry, Clinton, Eaton, Genesee, Hillsdale, Huron, Ingham, Ionia, Jackson, Kent, Lake, Lapeer, Lenawee, Livingston, Macomb, Mason, Mecosta, Monroe, Montcalm, Muskegon, Newaygo, Oakland, Oceana, Osceola, Ottawa, Sanilac, Shiawassee, St. Clair, Tuscola, Washtenaw, Wayne

 An image of the state of Michigan with counties covered by Blue Cross Complete shaded in blue. These counties are listed next to this image.

Our mission and values

We help people get care, stay well and build healthy communities. We have a special concern for those who are poor. Our values: Advocacy, care of the poor, compassion, competence, dignity, diversity, hospitality and stewardship.

Our history

Blue Cross Complete of Michigan, LLC, has served Medicaid-eligible residents in Livingston, Washtenaw and Wayne counties since 2007. In January 2016, our service area expanded to include 29 additional counties.

Michigan has many health care programs available to children, families and adults who can't otherwise afford health insurance. These programs include the Healthy Michigan Plan.

Healthy Michigan Plan

The Healthy Michigan Plan is a health care program from the Michigan Department of Health and Human Services. Blue Cross Complete administers Healthy Michigan Plan benefits to eligible members. Visit the Healthy Michigan Plan page for a list of all the programs' benefits. 

Enrolling in Medicaid

Individuals can enroll in Medicaid through county health departments or online at michigan.gov/mibridges. Medicaid beneficiaries who want to enroll in a Medicaid health plan should call Michigan Enrolls at 1-888-367-6557.

See more information about Medicaid on our Medicaid Basics page.

Blue Cross Complete leadership

Image of Market President, Heidi Chan

Heidi Chan
Market President


Heidi Chan is Market President of Blue Cross Complete of Michigan. Heidi is responsible for the general oversight of the health plan’s day-to-day operations, including medical affairs, quality, provider network management, marketing and community outreach. Blue Cross Complete is a joint venture between Blue Cross Blue Shield of Michigan and AmeriHealth Caritas.

Julia Aronica
Plan Initiatives Director

Donald Beam, MD
Chief Medical Officer

Jason Burcham

Provider Network Operations Director

Joel Humphries
Quality Management Director

Brenda Lever

Provider Network Management Director

Paul Loffreda

Plan Operations and Administration Director

Michele Lundberg
Compliance and Regulatory Affairs Director

Chris Meny
Pharmacy Director

Patrick Murray

Data and Technology Services Director

Laura Mutz

Communications & Marketing Director

Linda Perkins

Integrated Care Management Director

Paul Stevenson

Finance Director


Have questions? See our Contact Us page for all the ways to get ahold of us.