Blue Cross Complete Leadership

Blue Cross Complete of Michigan is contracted by the State of Michigan to provide medical services to eligible Medicaid and Healthy Michigan Plan beneficiaries in 32 counties. Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association.

" "

Heidi Chan
Market President

Heidi Chan is Market President of Blue Cross Complete of Michigan. She is responsible for the general oversight of the health plan’s day-to-day operations, including medical affairs, quality, provider network management, marketing and community outreach. Blue Cross Complete is a joint venture between Blue Cross Blue Shield of Michigan and AmeriHealth Caritas.

Dr. Donald Beam provides support and oversight for all clinical, quality and pharmacy programs. In addition, he supports cost containment and revenue enhancement efforts from a clinical perspective. Dr. Beam joined the Blue Cross Complete in 2012 when it was called BlueCaidSM, and has served as the chief clinical officer since that time. He holds a bachelor’s degree in chemistry education from Ferris State University, a master’s degree in epidemiology from the University of Michigan and a medical degree from Michigan State University. He trained in Lansing in family practice. Beam has served on the Foundation of Missions Board for the last 10 years.

Julie Aronica directs the implementation of plan programs, including the 298 Behavioral Health Integration pilots, the State Innovation Model program, and member outreach for Blue Cross Blue Shield of Michigan’s Healthy Kids Dental program. She also directs community outreach and event activities. Previously, Aronica served as the director of Quality Management and vice president of Health Services at two other managed care organizations. She is actively involved in a number of statewide coalitions, including five years as chair of the Michigan Association of Health Plan Quality Directors Committee. Aronica serves on the board of directors for Ronald McDonald Charities of Mid-Michigan and is a past chair of the board of directors. She also serves on the board of trustees for Common Ground. A graduate of Michigan State and Wayne State universities, she is a psychologist and licensed counselor.

Jason Burcham directs all aspects of the claims processing system, including payment and configuration, as well as cost containment and issue resolution. Previously, Burcham was a provider relations manager at another managed care organization. He holds a bachelor’s degree in business administration from Rochester College.

As the director of Quality Management, Joel Humphries directs the strategic development of initiatives to drive performance improvement and quality measure results. Previously, he served as the Quality Manager for Blue Cross Complete, joining the health plan in 2014. Humphries holds a bachelor’s degree in psychology and sociology from Adrian College. He is a Certified Professional in Healthcare Quality and a Six Sigma Green Belt. In 2017, he was recognized with the AmeriHealth Caritas Leadership LINC Innovation Award.

Brenda Lever is responsible for provider contracting, communications, data management and relationship development. Previously, she served as the director of Provider Network Operations at Blue Cross Shield of Michigan. Lever holds a bachelor’s degree in health services management and a master’s degree in organizational management from Spring Arbor University. She received the AmeriHealth Caritas Executive Leadership Linc Leadership Excellence Award in 2018.

Since 2015, Paul Loffreda has served as the director for Plan Operations and Administration, responsible for the strategic development and management of business operations, including claims, customer service, enrollment, billing and facilities. Previously, he served as the director of Information and Vendor Management for Blue Cross Blue Shield of Michigan and Director of Management Information Systems for another Medicaid health plan. Loffreda holds a bachelor’s degree in business administration from Central Michigan University.

As the plan compliance officer since 2013, Michele Lundberg is responsible for ensuring compliance with Blue Cross Complete’s state Medicaid contract and all federal and state laws, rules and regulations. Lundberg previously served in similar positions for other Medicaid health plans. She holds a bachelor’s degree in accounting from Wayne State University and a master’s degree in health care administration from Central Michigan University. Lundberg serves on the board of advisors for Boll YMCA Branch in Detroit.

Chris Meny manages the pharmacy benefit and serves as the pharmacy liaison to the Michigan Department of Health and Human Services. Meny joined Blue Cross Complete in 2016 with previous experience in both managed care and retail pharmacy. Meny holds a bachelor’s degree in pharmacy from Ferris State University and a bachelor’s degree in physiology from Michigan State University. He is a member of the Michigan Pharmacists Association, and recently served on the Genesee County Pharmacists Association executive board.

Laura Mutz directs internal and external communications, including member, plan, digital and executive communications as well as media relations and advertising. Previously, she was the communications lead for Enterprise Risk Adjustment at Blue Cross Blue Shield of Michigan for three years and the Advancement Communications Director for Oakland University for 10 years. Mutz holds a bachelor’s degree in English and French from Albion College and a master’s degree in public relations from Michigan State University. She served on Albion’s Alumni Association board of directors from 2011–2017.