Other transportation options
When you schedule your ride, we’ll determine the best kind of transportation, based on your needs. The ride service uses a network of local transportation vendors, so you may be picked up by a cab company, a wheelchair‑equipped van or another type of vehicle.
In certain situations, you may use bus tokens or mileage reimbursement. Bus tokens may be offered if you’re able to ride the bus and the bus route is within a quarter of a mile of your home.
If you have your own transportation and choose to drive yourself, you can get reimbursed for your mileage. Call 1-888-803-4947 before going to your appointment to get a trip number or request a mileage reimbursement form. You'll need to complete the form and have your doctor sign it. Mail, email or fax your completed log to MTM Health. If you have a relative or neighbor drive you, you can use the form to reimburse him or her.
You can schedule your gas mileage reimbursement trips in one of three ways:
- Call 1-888-803-4947 (TTY: 711)
- Use the MTM Link Member Portal
- Use the MTM Link Member mobile app. To download, search “MTM Link Member” on Google Play™ or the App Store®. You’ll need an email address to create an account.
You can request a gas mileage reimbursement trip on the day of your appointment, as long as it’s before your appointment time. If you’re requesting a gas mileage reimbursement trip with meals and lodging, call at least two days before your appointment.
Reimbursement requests – MTM Link Member mobile app
When you arrive at your doctor, select the green ‘I’m Here’ button. MTM Link will match your current location against your doctor’s. Select the ‘Submit Reimbursement’ button after the location has been verified for all parts of your ride. You can submit your claims using the MTM Link Member mobile app. This means no more paper trip logs, and you’ll receive your payments quicker.
Paper trip log
You can also use a paper trip log for reimbursement requests. When you arrive at your doctor’s office, have your medical provider sign the log for each appointment. Mail, email or fax the completed log to MTM Health. Instructions are on the log. Once you submit your log, MTM Health will verify the information. Visit MTM Health to download a reimbursement log. If you don’t have access to a printer, call 1-888-803-4947 and request a mileage reimbursement log. If you submit your request using the MTM Link Member mobile app, you don’t need to submit a paper trip log.
For more information on mileage reimbursement, visit MTM Health.
For transportation assistance, call Blue Cross Complete’s Customer Service at 1-888-987-5832.