Transportation Services

We understand there may be times when you need a ride to your medical services or procedures. Blue Cross Complete of Michigan can help you get there; just call our transportation provider at 1-888-803-4947. TTY users should call 711.

If you have an emergency, you should call 911.

Our transportation provider, LogistiCare, changed its name to ModivCare in January 2021. This change will not affect your ride service benefits or scheduling. You can continue to call 1-888-803-4947 to schedule a ride.

Using the ride service

You can use our free ride service for:

  • Ongoing or regular doctor visits
  • Sick visits and other medical care needs
  • Preventive services, such as physicals or mammograms
  • Pharmacies to pick up your prescriptions

Scheduling a ride

To schedule a ride, call two days before your appointment. You'll need:

  • Blue Cross Complete member ID card
  • Date and time of your appointment
  • Address and phone number of your doctor’s office

The transportation provider's customer service representative can speak with you in English, Arabic or Spanish. You'll have access to a language line that supports more than 100 languages. Once your reservation is made, please save both your reservation number and your confirmation number. 

Schedule online

You can schedule a ride at least two days in advance online by clicking on the link below and following the online instructions. Same-day scheduling isn't available when using the online portal.

Here are Instructions for Scheduling Transportation Online (PDF).

*Blue Cross Complete of Michigan does not control this website or endorse its general content. 

Schedule by phone

You can make reservations in advance from 8 a.m. until 5:30 p.m. Monday through Friday. You can also schedule same-day and urgent transportation by phone 24 hours a day, seven days a week.


TTY users call 711

You can also print our transportation flyer (PDF)  as a handy reference. 

Frequently asked questions