Transportation Services

We understand there may be times when you need a ride to your medical services or procedures. Blue Cross Complete of Michigan can help you get there; just call our transportation provider, LogistiCare, at 1-888-803-4947. TTY users should call 711.

If you have an emergency, you should call 911.

Using the ride service

You can use our free ride service for:

  • Ongoing or regular doctor visits
  • Sick visits and other medical care needs
  • Preventive services, such as physicals or mammograms
  • Pharmacies to pick up your prescriptions

Scheduling a ride

To schedule a ride, call two days before your appointment. You'll need:

  • Blue Cross Complete member ID card
  • Date and time of your appointment
  • Address and phone number of your doctor’s office

The LogistiCare customer service representative can speak with you in English, Arabic or Spanish. You'll have access to a language line that supports more than 100 languages. Once your reservation is made, please save both your reservation number and your confirmation number. 

Schedule online

You can schedule a ride at least two days in advance online by clicking on the link below and following the online instructions. Same-day scheduling isn't available when using the online portal.

Here are Instructions for Scheduling Transportation Online (PDF).

*Blue Cross Complete of Michigan does not control this website or endorse its general content. 

Schedule by phone

You can make reservations in advance from 8 a.m. until 5:30 p.m. Monday through Friday. You can also schedule same-day and urgent transportation by phone 24 hours a day, seven days a week.


TTY users call 711

You can also print our transportation flyer (PDF)  as a handy reference. 

Frequently asked questions