988 Suicide & Crisis Lifeline
Call or text 988 if you or someone you know is struggling or in crisis. 988 offers 24/7 access to trained crisis counselors who can help people experiencing mental health-related issues, such as:
- Thoughts of suicide
- Mental health or substance use
- Emotional distress
988 serves as a nationwide entry point so — no matter where you live in the United States — you can reach a trained crisis counselor.
24-hour Nurse Help Line
Our 24-hour Nurse Help Line can help you get answers to your health questions right away. It’s a confidential service for Blue Cross Complete members. Call 1-888-288-1724, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.
Common Ground virtual behavioral health urgent care
Common Ground offers virtual behavioral health urgent care at behavioralhealthurgentcare.org. This is useful if you’re experiencing serious mental health symptoms, including if you’re already receiving mental health treatment elsewhere but can’t get an appointment with your regular provider.
Medicaid members can meet with a licensed practitioner at no cost. Same-day appointments are often available. Services are available for people ages 18 and older Monday through Friday from 11 a.m. to 8 p.m. and Saturday and Sunday from 10 a.m. to 2 p.m.