Community Resources

We offer a welcoming atmosphere where all are treated with respect, cultural sensitivity and care. Stop by and see us! If you have a specific need related to a health condition, schedule an appointment with your care manager. They will be happy to meet with you.

We offer the following:

• Member benefits information
• On-site Blue Cross Complete representatives, including community health navigators, case managers and social workers
• Health and wellness information, including dental care
• Community resources and referrals
• Referrals to job training and employment opportunities
• Health plan programs, including resources for the Mission GED diploma program
• Events and activities — check this page for scheduling information.

The Wellness and Opportunity Center is located at the Durfee Innovation Society, a community hub with drop-in services for kids, teens and adults. Housed in a renovated former middle school building in Detroit, Michigan, Durfee offers a thriving location with many amenities and services. Click here to learn more.

Location
Durfee Innovation Society
Suite 305/307
2470 Collingwood St.
Detroit, MI 48206
Use the elevator or stairs to find us on the third floor.

Hours
Tuesday through Thursday: 9 a.m. to 5 p.m.

Save money and live healthier with Blue365®.

Most of your healthy living journey takes place outside of your doctor’s office – from eating healthy meals and exercising to taking care of your mind and body. Whole-person health should be accessible to everybody, and your Blue Cross Complete of Michigan membership can help you get there. As a Blue Cross Complete member, you can join the Blue365 discount program at no cost. This can mean big savings on health-related products and services from big brands and your local favorites.

Blue365 helps you find deals and save on products and services such as:

• Fitness: Health magazines, fitness gear and gym memberships
• Healthy eating: Cookbooks, cooking classes and weight-loss programs
• Personal care: LASIK and eye care services, dental care and hearing aids
• Travel and recreation: Family activities, such as skiing and trips to the zoo
• Wellness: Mindfulness tools, vitamins and supplements and nutrition education

Visit blue365deals.com to learn more about available offers, including discounts at participating local retailers.

As a Blue Cross Complete member, you have access to the Mission GED program. GED^® stands for “Tests of General Educational Development.” Earning your GED^® diploma is equal to earning your high school diploma. The program is completed at your own pace. You get to choose when and where you take the test.

You’ll be paired with a Blue Cross Complete coach for as long as you’re in the program. They’ll help connect you with online resources and check in with you periodically to provide encouragement and answer questions about the testing process. When you’re ready to take the test, your coach will help you find a testing location and provide vouchers for the GED^® Ready Test, GED^® Subject Test and any retake tests you need.

Fill out the Mission GED Application (PDF) to apply. If you have questions, call Blue Cross Complete’s Rapid Response Outreach Team at 1-888-288-1722 (TTY: 1-888-987-5832) 8 a.m. to 5:30 p.m., Monday through Friday.

Mission GED is an AmeriHealth Caritas social determinant of life program. AmeriHealth Caritas is an independent company providing administrative services to Blue Cross Complete of Michigan.

Parent support groups (PDF) contains a listing of social support groups across the state. Topics include breastfeeding support groups, mentoring programs, parent groups and mental health support.

Need help getting a smartphone? Blue Cross Complete members may qualify for the Lifeline Wireless program that includes a no cost smartphone with talk, text, and 4.5GB data.

To learn more or apply, visit My Benefit Phone .

Pulsewrx, Inc. is an authorized provider through StandUp Wireless. This is a Lifeline supported service. Lifeline is a non-transferable government assistance program limited to one discount per household. Only eligible consumers may enroll. Proof of income or program participation is required. Eligibility is determined by the National Verifier. Plans include a minimum of 1,000 Talk Minutes, Unlimited Text, and 4.5GB of Data. Additional plans are available. Visit Stand Up Wireless for additional plan details, Lifeline eligibility criteria, and applicable terms & conditions. Global Connections Inc of America d/b/a StandUp Wireless is the eligible telecommunications carrier.

988 Suicide & Crisis Lifeline
Call or text 988 if you or someone you know is struggling or in crisis. 988 offers 24/7 access to trained crisis counselors who can help people experiencing mental health-related issues, such as:

• Thoughts of suicide
• Mental health or substance use
• Emotional distress

988 serves as a nationwide entry point so — no matter where you live in the United States — you can reach a trained crisis counselor.

24-hour Nurse Help Line
Our 24-hour Nurse Help Line can help you get answers to your health questions right away. It’s a confidential service for Blue Cross Complete members. Call 1-888-288-1724, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

Common Ground virtual behavioral health urgent care
Common Ground offers virtual behavioral health urgent care at behavioralhealthurgentcare.org. This is useful if you’re experiencing serious mental health symptoms, including if you’re already receiving mental health treatment elsewhere but can’t get an appointment with your regular provider. 

Medicaid members can meet with a licensed practitioner at no cost. Same-day appointments are often available. Services are available for people ages 18 and older Monday through Friday from 11 a.m. to 8 p.m. and Saturday and Sunday from 10 a.m. to 2 p.m.