Understanding Your Core Benefits

We want to help you get, stay and be healthy. That means health care benefits that give you the care you need, when you need it. Blue Cross Complete of Michigan members have a wide range of benefits, including:

  • Preventive and routine health care such as doctor visits, vaccines and more
  • Medical supplies, like diabetes test strips
  • Urgent and emergency care
  • Medicines
  • Transportation to and from covered medical services

Information about benefit requirements can be found in your Blue Cross Complete Member Handbook (PDF) and Certificate of Coverage (PDF). A list of programs and services available to you can be found in the Benefits Snapshot (PDF). For additional questions, call Customer Service at 1-800-228-8554. TTY users should call 1-888-987-5832.

Some services require your doctor to submit a request to Blue Cross Complete to treat your condition. This is known as an authorization. The Prior Authorization Requirements Form (PDF) explains which services require an authorization.

While Blue Cross Complete doesn’t require referrals, we recommend you talk with your primary care doctor to coordinate care. We can help you find a doctor.

Overview of your benefits

The following provides an overview of your benefits.

Additional services

24-hour Nurse Help Line
Our free 24-hour Nurse Help Line can help you get answers to your health questions right away. It's a confidential service just for you. The nurse line can help you make informed health care choices when your doctor is not available. Our 24-hour Nurse Help Line can be reached at 1-888-288-1724. TTY users should call 1-888-987-5832.

Advance Directives
Advance Directives are documents that state how you want medical decisions made if you lose the ability to make them for yourself.

For a full list of your benefits, see the Blue Cross Complete Member Handbook (PDF).

For a full list of Healthy Michigan Plan benefits, visit the Healthy Michigan Plan page.