Special Programs

Blue Cross Complete of Michigan offers special programs that foster improved health and well-being. These programs benefit our members and their families. You can learn more about them below. 

Disease management and complex care specialty programs

If you have a chronic condition, our disease management and complex care programs can help. You don’t need a referral for any of these special programs.

Blue Cross Complete also doesn’t require medical service referrals. We do recommend you talk with your primary care doctor to coordinate care. We can help you find a doctor.

As a member of our plan, you’re enrolled in our Disease Management Program if you have:

  • Asthma
  • Chronic obstructive pulmonary disease
  • Diabetes
  • Heart disease

As a part of this program, you’ll receive information in the mail. You can request a case manager to assist you in managing your health care needs.

If you have a serious health condition or multiple medical issues, you may be enrolled in our Complex Care Management Program. It provides you with more care to better manage your needs.


For questions about the programs shown here, talk to your doctor or specialist, or:

Call Customer Service
TTY: 1-888-987-5832
24 hours a day, seven days a week

Write to
Member Services
4000 Town Center, Suite 1300
Southfield, MI 48075

To opt out, call 1-888-228-8554, 24 hours a day, seven days a week. TTY users call 1-888-987-5832. It won’t change your benefits. It won't change the way we or the Michigan Department of Health and Human Services treats you.

Children's Special Health Care Services

The state of Michigan's Children's Special Health Care Services provides extra support for children and some adults who have special health care needs. This program is in addition to the medical care your child gets from us.

CSHCS is part of Title V of the Federal Social Security Act. CSHCS helps those with chronic health problems by offering:

  • Coverage and referrals for specialty services.
  • Programs to support you in your role as the primary caretaker of your child.
  • Programs to help you care for your child at home while maintaining normal routines.
  • Programs which demonstrate awareness of cultural differences.
  • Programs to pull together the services of many different providers who work within different agencies.

Eligibility for CSHCS

Several factors decide whether a person is eligible for CSHCS.

  • Residency: You must be a Michigan resident.
  • Citizenship: You must be a U.S. citizen, documented non-citizen admitted for permanent residence or a non-citizen legally admitted migrant farm worker.
  • Age: Kids must have a qualifying medical condition and be 20 years old or under. Persons 21 and older with cystic fibrosis or certain hereditary blood coagulation disorders, commonly known as hemophilia may also qualify.
  • Qualifying medical condition: You must have a qualifying medical condition. More than 2,700 diagnoses are potentially eligible.

Finding a CSHCS doctor

If your child is enrolled in CSHCS, you may want to find a doctor who treats kids in this program. Here's how to search online:

  1. Go to the online provider search.
  2. Select Advanced Search.
  3. Under Location, choose your search area.
  4. Check Children Special Health Care Services.
  5. Click Submit.

Additional CSHCS resources

Family Center for Children and Youth with Special Health Care Needs – They provide a parent support network and training programs. It also offers financial help for programs about special needs. For more information, visit michigan.gov.

County health departments – They can also direct you to local resources. This inclcudes parent support groups, adult transition help, child care, vaccines and more.

Children's Special Needs Fund – The fund helps families get items not covered by Medicaid or CSHCS. These items promote the health, mobility and development of your child. They include wheelchair ramps, van lifts and mobility equipment. For information, visit michigan.gov/csnfund.


If you have questions about CSHCS, need help finding a doctor, or need help from a specially trained nurse, call:


TTY: 1-888-987-5832
24 hours a day, seven days a week

Understanding your MIChild benefits

MIChild is a health care program from the Michigan Department of Health and Human Services. It's for uninsured and underinsured kids under the age of 19. These kids are in need of medical, dental, vision, hearing and prescription coverage. There are no copays, coinsurance or deductibles. You pay $10 a month for all of your children who qualify. This applies even if you have more than one child. You can also choose to receive your care from us.

The MIChild program covers the following for kids under 19 years old:

  • Medical, dental, vision and hearing care
  • Emergency room and urgent care
  • Preventive immunizations
  • Diagnostic tests
  • Inpatient hospital care
  • Maternity care
  • Outpatient physical, occupational and speech therapy
  • Prescription drugs


If you have questions about MIChild, call:


Customer Service
TTY: 1-888-987-5832
24 hours a day, seven days a week