Special Programs
Blue Cross Complete of Michigan offers special programs that foster improved health and well-being. These programs benefit our members and their families. You can learn more about them below.
Blue Cross Complete of Michigan offers special programs that foster improved health and well-being. These programs benefit our members and their families. You can learn more about them below.
If you have a chronic condition, our special health programs can help. You don’t need a referral for any of these special programs. If you have one of the conditions listed below, you can join one of our special programs.
Blue Cross Complete also doesn’t require medical service referrals. We do recommend you talk with your primary care provider to coordinate care. We can help you find a doctor.
As a member of our plan, you may be enrolled in a special health program if you have:
These programs can help you learn more about your condition. They can help you manage your condition. They may help improve your quality of life. As part of the program, you’ll receive information in the mail. You can request a case manager to assist you in managing your health care needs.
A case manager will manage your care. They’ll send you information about your condition. A case manager will also call you to find out how you’re doing. They’ll help you get program services.
If you have a serious health condition or multiple medical issues, you may be enrolled in our Complex Care Management program. It provides you with more care to better manage your needs.
The Complex Care Management program can help you:
How can I join a program?
You can join a special program or Complex Care Management by:
Your primary care provider, specialist or other health care provider may also talk to you about becoming part of a program. They can call us to have you join.
We may see from your health history that you might benefit from a program. We’ll send you information in the mail about how to enroll in the program.
How can I leave a program?
To opt out of a special program or Complex Care Management, call 1-888-228-8554, 24 hours a day, seven days a week. TTY users call 1-888-987-5832. It won’t change your benefits. It won't change the way we or the Michigan Department of Health and Human Services treats you.
What is asthma?
Asthma1 is a long-term illness that makes the airways to your lungs narrow, swollen or blocked. It’s important to do everything you can to keep your asthma under control.
Uncontrolled asthma:
You can control asthma if you:
1. “Asthma,” National Heart, Lung, and Blood Institute, September 18, 2014, https://www.nhlbi.nih.gov/health-topics/asthma.
What is chronic obstructive pulmonary disease?
Chronic obstructive pulmonary disease1, or COPD, is a lung disease that damages one or both of your lungs. When you have COPD, the tubes that carry air in and out of your lungs are partly closed. This makes it hard to breathe.
COPD develops slowly, so it may take years before you see any of these symptoms:
Cigarette smoking is the most common cause of COPD. If you would like to quit smoking, call 1-800-QUIT-NOW (784-8669). Talk to your doctor about medicines that can help you quit.
1. “COPD,” National Heart, Lung, and Blood Institute, https://www.nhlbi.nih.gov/health-topics/copd.
What is diabetes?
Diabetes1 is a disease that affects how your body breaks down sugar. It causes your body to have too much sugar in the blood. It could also be that you do not have enough insulin. Insulin helps your body break down the sugar in the food you eat to give you energy.
If you don’t have control of your diabetes, it can:
1. “Diabetes,” familydoctor.org, September 20, 2020, https://familydoctor.org/condition/diabetes/.
What is heart failure?
Heart failure1 happens because your heart muscle is weak and there’s too much fluid inside of it. Without proper treatment, heart failure can:
1. “Warning Signs of Heart Failure,” American Heart Association, May 31, 2017, https://www.heart.org/en/health-topics/heart-failure/warning-signs-of-heart-failure.
What is hemophilia?
Hemophilia1 is an uncommon disease. It’s genetic. That means people with hemophilia are born with it. When you have hemophilia, your body can’t clot your blood. This can make it hard for you to stop bleeding.
1. “What is Hemophilia?,” Centers for Disease and Control and Prevention, July 17, 2020, https://www.cdc.gov/ncbddd/hemophilia/facts.html.
What is hepatitis C?
Hepatitis C1 is a liver infection caused by the hepatitis C virus. It’s spread through contact with blood from an infected person. People with hepatitis C often don’t feel sick and many don’t know how they were exposed. When symptoms do appear, they’re often a sign of advanced liver disease. Chronic hepatitis C can result in serious, even life-threatening, health problems such as cirrhosis and liver cancer.
Learn more about hepatitis C, including how it’s spread, symptoms and why it’s important to get tested on this Hepatitis C Fact Sheet (PDF).
1. “Viral Hepatitis,” Centers for Disease Control and Prevention, https://www.cdc.gov/hepatitis/.
What is sickle cell anemia?
Sickle cell anemia1 is a genetic disease. This means people with sickle cell anemia are born with it. When you have sickle cell anemia, some of the blood cells in your body are not a normal shape. Because of the shape, these cells can block blood flow. This can cause pain. It may also cause infections and other complications.
1. “Sickle Cell Disease,” MedlinePlus, https://medlineplus.gov/sicklecelldisease.html.
Blue Cross Complete offers transportation at no cost to medical appointments, pharmacies, durable medical equipment suppliers and more. Our transportation provider, ModivCare (previously called LogisitiCare), can help you get there. Visit our Transportation page to learn more about your transportation benefit and schedule a ride online. To schedule by phone, call 1-800-803-4947 (TTY: 711). You can also get reimbursement for gas mileage if you drive yourself or are driven by a friend or family member.
If you have questions about the programs shown here, talk to your doctor or specialist, or:
Call Customer Service
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
Write to
Member Services
4000 Town Center, Suite 1300
Southfield, MI 48075
The state of Michigan's Children's Special Health Care Services provides extra support for children and some adults who have special health care needs. This program is in addition to the medical care your child gets from us.
CSHCS is part of Title V of the Federal Social Security Act. CSHCS helps those with chronic health problems by offering:
Several factors decide whether a person is eligible for CSHCS.
Am I eligible for CSHCS?
If your child is enrolled in CSHCS, you may want to find a doctor who treats kids in this program. Here's how to search online:
Family Center for Children and Youth with Special Health Care Needs – They provide a parent support network and training programs. It also offers financial help for programs about special needs. For more information, visit michigan.gov.
County health departments – They can also direct you to local resources. This includes parent support groups, adult transition help, child care, vaccines and more.
Children's Special Needs Fund – The fund helps families get items not covered by Medicaid or CSHCS. These items promote the health, mobility and development of your child. They include wheelchair ramps, van lifts and mobility equipment. For information, visit michigan.gov/csnfund.
If you have questions about CSHCS, need help finding a doctor, or need help from a specially trained nurse, call:
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
MIChild is a health care program from the Michigan Department of Health and Human Services. It's for uninsured and underinsured kids under the age of 19. These kids are in need of medical, dental, vision, hearing and prescription coverage. There are no copays, coinsurance or deductibles. You pay $10 a month for all of your children who qualify. This applies even if you have more than one child. You can also choose to receive your care from us.
The MIChild program covers the following for kids under 19 years old:
If you have questions about MIChild, call:
Customer Service
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week