Telehealth

We cover telehealth visits for members, including behavioral health visits with a counselor or therapist. Telehealth gives you the freedom to get treatment without going to your doctor’s office. A telehealth visit can be a phone call with your doctor or a video call using your smartphone, computer or an app. 

Telehealth isn’t appropriate for emergencies, such as heart attack or stroke, broken bones, deep cuts or anything that will need hands-on treatment.

If you have COVID-19 symptoms, such as a fever or cough, see if your doctor offers telehealth. He or she can give you advice on staying home or getting tested.

To find a behavioral health specialist in your area, visit our Find a Doctor page. Enter “behavioral health counselor” and your ZIP code for a list of network providers. We cover mental health services for mild to moderate behavioral health needs.
 

What is telehealth?

Telehealth means you can connect with a provider outside of the office. Ask your provider* if you can:

  • Video chat with your provider through a computer, tablet or smartphone.
  • Text with your provider through a secure web portal.
  • Talk to your provider by phone.

*Not all providers offer telehealth services.

What technology do I need for a telehealth appointment?

For an appointment with your provider by video, you'll need a computer, tablet or smartphone with a camera and an internet connection.

There are certain services that you can complete by a phone call with your provider.

Don’t have a smartphone?

As a Blue Cross Complete member (if you qualify), you can get a smartphone at no cost to you that can help you use telehealth services. The benefit also includes monthly data and minutes, unlimited text messaging and no-cost calls to Blue Cross Complete’s Customer Service.

To learn more about this program and to apply, view the SafeLink Flyer (PDF).

SafeLink and Emergency Broadband Benefit
An Emergency Broadband Benefit is available with unlimited talk, text, data and international calling for a limited time. Current SafeLink users already qualify and can opt in. New users should apply for SafeLink service to get started. View the SafeLink EBB Flyer in English (PDF) or Spanish (PDF) to learn more.

If you have questions about SafeLink, call Customer Service at 1-800-228-8554, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

Try these tips to help you get the most out of your telehealth session:

  • Get ready. Find a private, quiet place and let others know you can’t be disturbed.
  • Test your gear before the session begins to make sure you have good connectivity. Would you feel more comfortable wearing headphones or earbuds?
  • Come prepared with any questions, symptoms to share and something to write down the provider’s recommendations.