COVID-19

Cases of the coronavirus, known as COVID-19, continue to spread in Michigan. According to the Centers for Disease Control and Prevention, the best way to prevent the illness is to avoid being exposed. The virus spreads mainly from person to person by droplets or direct contact. COVID-19 can spread when you’re within six feet of someone. You can help stop the spread of the virus through social distancing.

Social distancing

According to the CDC, social distancing is one of the most important things you can do to stop the spread of the virus. Social distancing means keeping space between you and other people when you’re outside of your home. Keep distance (at least 6 feet) from others when you can.

Wash your hands

To help stop the spread of COVID-19, wash your hands often with soap and water for at least 20 seconds. To time yourself, hum or sing the happy birthday song twice. If you can’t wash your hands, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Don’t touch your eyes, nose or mouth.

Wear a mask

The CDC recommends that people wear a cloth face covering in public, especially when social distancing measures are hard to maintain. Cloth face coverings shouldn’t be worn by children under 2-years-old or by anyone who has trouble breathing, is unconscious or can’t remove a face covering without help. Cloth face coverings act as a barrier to keep droplets from traveling into the air and to other people when an infected person coughs, sneezes, talks or raises their voice. When you wear a mask, it keeps more of your droplets with you. Masks also add an extra layer of protection between you and other people’s droplets. In Michigan, masks or face coverings are required in indoor public spaces and crowded outdoor spaces. Visit Mask up, Michigan for more information.

Ask your doctor for a durable medical equipment prescription if you need a face mask. The masks are not N-95 masks.

If you’re sick

If you think you’re getting sick, call your primary care doctor. He or she can help find out what condition you have and the best way to get better. It’s important to call before going to the doctor or to a hospital, except in an emergency. There are hotlines for some hospitals, including:

You can also call:

  • Our 24-hour Nurse Help Line: 1-888-288-1724 (TTY: 1-888-987-5832)
  •  Michigan Department of Health and Human Service’s Hotline: 1-888-535-6136
    • Seven days a week from 8 a.m. to 5 p.m.
    • Public health and other experts will answer health-related questions about COVID-19.
  • The Centers for Disease Control and Prevention Hotline: 1-800-232-4636
  • Oakland County's Hotline: 248-858-1000

You can chat online with Robin, the MDHHS online assistant, by visiting michigan.gov/coronavirus. Click on “Chat with Robin” in the bottom right-hand corner. Robin can answer general questions related to COVID-19. Robin cannot provide individual clinical advice or a diagnosis.

In case of an emergency, call 911.

Getting tested

If you have questions about getting tested for COVID-19, call your doctor. Or call our 24-hour Nurse Help Line at 1-888-288-1724 (TTY: 1-888-987-5832) to see if you need to be evaluated for testing. Each COVID-19 testing site will determine if testing is needed based on your symptoms and test availability in your area. Blue Cross Complete covers testing, with the exception of in-home testing kits, which can be unreliable and provide false results.

Visit michigan.gov/coronavirus for a testing site in your area.

Wayne, Oakland and Macomb County residents can get tested at the Joseph Walker Williams Community Center, 8431 Rosa Parks Blvd. in Detroit. You must have an appointment to be tested. A prescription isn’t needed. To schedule an appointment, call 313-230-0505 between 9 a.m. and 6 p.m. Monday through Friday.

Detroit residents can book a roundtrip ride to the Joseph Walker Williams Community Center for $2. Wheelchair accessible transportation is available. Call 313-230-0505 to schedule your $2 ride when you schedule your testing appointment.

COVID-19 mobile testing drive-in or walk-up

Oakland County is offering drive thru testing for adults age 18 and older. You must have an appointment to be tested. A doctor’s note isn’t needed. Call the Oakland County Health Division’s Nurse on Call hotline at 1-800-848-5533 to schedule an appointment. Same day appointments aren't available. Testing will take place in Southfield on Monday and Wednesday, Pontiac on Tuesday and Thursday and Farmington Hills on Friday. Drive thru testing is offered from 9 a.m. to 5 p.m.

Contact tracing

To break the chain of infection, MDHHS and local health departments are calling people who’ve been exposed to COVID-19. The process is called contact tracing. You may get a call from 866-806-3447, MI COVID HELP or your local health department. You may also receive a text from 25051 before you get a call.

If you’ve been exposed to COVID-19 you’ll be asked to stay home for 14 days. If you have symptoms, you may be asked to get tested. A contact tracer will check in during your self-quarantine.

If you test positive for COVID-19, you’ll be contacted by public health staff. They’ll ask about close contacts you’ve had while you were infectious. Contact tracers will call anyone who may have been exposed. Your name won’t be released to anyone who is called, including your contacts. Your identity will be protected.

Contact tracers won’t ask for personal information, such as your Social Security Number, driver’s license number or credit card information. If a caller claims to work for a health department and asks for this information, hang up the phone.

For more information on contact tracing, visit michigan.gov/coronavirus.

COVID-19 covered benefits

Many requirements have been relaxed around COVID-19 to allow the health care system to respond quickly and provide care. In Michigan, MDHHS has made many changes, including:

Telemedicine

We cover telemedicine visits for members, including behavioral health visits with a counselor or therapist. Telemedicine gives you the freedom to get treatment without going to your doctor’s office. A telemedicine visit can be a phone call with your doctor or a video call using your smartphone, computer or an app.

Telemedicine isn’t appropriate for emergencies, such as heart attack or stroke, broken bones, deep cuts or anything that will need hands-on treatment.

If you have COVID-19 symptoms, such as a fever or cough, see if your doctor offers telemedicine. He or she can give you advice on staying home or getting tested.

To find a behavioral health specialist in your area, visit our Find a Doctor page. Enter “behavioral health counselor” and your ZIP code for a list of network providers. We cover mental health services for mild to moderate behavioral health needs.

Prescriptions

You can now get early refills on your prescriptions if you have refills available. You can get early refills after 50% of monthly usage for non-controlled substance prescriptions. Controlled substances (opioids) and anti-anxiety drugs can’t be refilled early.

Healthy Michigan Plan copayments

Copays have been waived for Healthy Michigan Plan members who have COVID-19. This includes testing, prescriptions, lab work, diagnostic imaging, medical supplies, in- and outpatient hospital stays and other medically necessary treatments related to COVID-19. These services will be removed from your MI Health Account statements. Your COVID-19 test will be covered even if the result is negative. In-home testing kits are not covered because they can be unreliable and provide false results.

Medical equipment

You can have durable medical equipment, such as breathing equipment and medical supplies, delivered to your home. Quantity limits and prior authorizations have been waived. This includes replacements if equipment is lost or damaged. Medical supplies you typically have delivered to your home, including diabetic supplies, incontinence supplies and enteral formula, are included. Surgical masks, hand sanitizer and patient gowns are covered. Your doctor can help you get durable medical equipment if you need it.

Face masks are now required in all enclosed public spaces. Ask your doctor for a durable medical equipment prescription if you need a face mask. The masks are not N-95 masks. Face coverings can also be made of cloth material and household items and should cover your nose and mouth.

Transportation

Our transportation vendor, LogistiCare, is performing protective cleaning between trips in accordance with CDC guidelines. Rides are limited to one passenger per trip, unless you need to be accompanied by a caregiver or family member.

If you have your own transportation or choose to drive yourself, you can get reimbursed for your mileage. To get reimbursed, call 1-888-803-4947 before going to your appointment and request a mileage reimbursement form. You’ll need to complete the form, have your doctor sign it and mail it as instructed. If a relative or neighbor drives you, you can use the form to reimburse him or her.

If you have COVID-19 symptoms, call your doctor’s office before scheduling transportation. Your doctor may suggest a telemedicine visit, which would allow you stay home while talking with your doctor.

If an appointment is canceled and you already scheduled transportation, call Transportation Services at 1-888-803-4947 (TTY: 711) to cancel your ride.

Stress, anxiety and abuse support

If you or someone you care about are feeling sadness, depression, anxiety or feel like you want to harm yourself or others, call:

  • Our 24-hour Nurse Help Line: 1-888-288-1724 (TTY: 1-888-987-5832)
  • Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 (TTY: 1-800-846-8517)
  • National Suicide Prevention Lifeline: 1-800-273-8255
  • MDHHS warmline for those living with isolation, trauma or mental health issues: 1-888-733-7753
    • Seven days a week from 10 a.m. to 2 a.m.
  • Common Ground Resource and Crisis Helpline: 1-800-231-1127 (call or text)
  • 911

If you’re affected by abuse and need support, contact:

Call your primary care doctor if stress gets in the way of your daily activities for several days in a row.

COVID-19 information

For the most up-to-date information about coronavirus and COVID-19:

Translated COVID-19 information

For the most up-to-date information about COVID-19 in other languages:

If you need community resources, such as food distribution, visit our COVID-19 Resources page. This page includes a collection of community resources providing assistance during the coronavirus outbreak. We'll continue adding resources as more become available. You can also search for resources, including coronavirus resources, using our Community Resource Hub. Type in your ZIP code, then click Search to find resources close to home.