Prior Authorization Resources
Blue Cross Complete of Michigan's self-service tools are valuable resources that can assist you in providing the highest quality of care to our members.
Blue Cross Complete of Michigan's self-service tools are valuable resources that can assist you in providing the highest quality of care to our members.
Enter prior authorization requests, access member eligibility and status claims using the provider portal NaviNet.
NaviNet
By logging on to the Blue Cross Complete payer-provider portal Navinet, you have the opportunity to:
Use the NaviNet Medical Authorizations Participant Guide (PDF) to learn more about using the NaviNet Medical Authorization system. Refer to the NaviNet Medical Authorizations Frequently Asked Questions (PDF) to review commonly asked questions.
The Care Gap Response Form Guide (PDF) contains detailed information for providers about how to use NaviNet to enter Care Gap resolution data online. This guide explains how to retrieve and report on specific Care Gap changes.
The Condition Optimization Program Provider User Guide (PDF) contains details about how providers access Condition Optimization Program workflow activities within NaviNet.
Visit NaviNet Basics if you have not yet enrolled or would like more information.
Find out if a service needs prior authorization. Type a Current Procedural Terminology, or CPT, code or a Healthcare Common Procedure Coding System, or HCPCS, code in the space below to get started.
Important notice:
This tool provides general information for outpatient services performed by a participating provider.
The following services always require prior authorization:
The results of this tool aren’t a guarantee of coverage or authorization. All results are subject to change in accordance with plan policies and procedures and the Provider Manual (PDF).
If you have questions about this tool or a service or to request a prior authorization, call Blue Cross Complete's Provider Inquiry at 1-888-312-5713.
Refer to the Utilization management authorization requirements (PDF) to learn more about benefits and services that require prior authorization.
Use the Utilization management authorization request form (PDF) to submit for prior, concurrent or retrospective review authorization requests.
Some medicines and benefits require prior authorization by Blue Cross Complete. Submit a prior authorization request using one of the following forms:
You must submit a request for a prior authorization for your patient. You must also submit an override of a drug restriction. Request from pharmacies aren't accepted.
Submit authorizations electronically
Blue Cross Complete offers our providers access to Medical Authorizations for electronic authorization inquiries and submission. The Medical Authorizations portal is accessed through NaviNet located on the Workflows menu.
In addition to submitting and inquiring on existing authorizations, you will also be able to:
Healthcare common procedure coding system medications
A prior authorization for healthcare common procedure coding system medications is required before they are covered by Blue Cross Complete. Click the HCPCS PA List (PDF) for a list of codes that require prior authorization.
Non-emergency outpatient diagnostic imaging resources
Effective May 1, 2022, Blue Cross Complete will require prior authorization from National Imaging Associates, Inc. for most non-emergency outpatient diagnostic imaging services. Providers are encouraged to use resources below, visit RadMD.com or call NIA at 1-800-424-5351.