Cases of the coronavirus, known as COVID-19, continue to spread in Michigan. According to the Centers for Disease Control and Prevention, the best way to prevent the illness is to avoid exposure. The virus spreads mainly from person to person by droplets or direct contact. COVID-19 can spread when you’re within 6 feet of someone. You can help stop its spread through social distancing, washing your hands and wearing a mask. 

For information about COVID-19, including translated resources, go to:

If you need community resources, such as food distribution, visit our Community Resource Hub. Type in your ZIP code, then click Search to find resources close to home.

COVID-19 vaccine

The U.S. Food and Drug Administration has granted Emergency Use Authorizations for three COVID-19 vaccines. Click here to learn how a new vaccine is developed, approved and manufactured.

The COVID-19 vaccine will be distributed in a phased approach according to Michigan Department of Health and Human Services distribution plans. Visit for more information.

Members can use Blue Cross Complete’s transportation provider to get to and from your vaccine appointments at no cost. You can also receive reimbursement for gas if you drive yourself or are driven by a friend or family member. For more information, visit

Social distancing

According to the CDC, social distancing is one of the most important things you can do to stop the spread of the virus. Social distancing means keeping space between you and other people when you’re outside your home. Keep distance (at least 6 feet) from others when you can.

Wash your hands

To help stop the spread of COVID-19, the CDC recommends washing your hands often with soap and water for at least 20 seconds. To time yourself, hum or sing the “Happy Birthday” song twice. If you can’t wash your hands, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Don’t touch your eyes, nose or mouth. 

Wear a mask

The CDC recommends that you wear a cloth face covering in public, especially when social distancing measures are hard to maintain. Exceptions include children under 2 years old or anyone who has trouble breathing, is unconscious or can’t remove a face covering without help. The CDC says cloth face coverings act as a barrier to keep droplets from traveling into the air and to other people when an infected person coughs, sneezes, talks or raises his or her voice. When you wear a mask, more of your droplets stay with you. In Michigan, masks or face coverings are required in indoor public spaces and crowded outdoor spaces.

MDHHS recommends that you continue to wear a mask after you've been vaccinated. Visit Mask up, Michigan for more information. Michiganders can pick up a mask at no cost at most local MDHHS offices and Community Action agencies. Click here to find a mask distribution site in your area. Call before you visit to help make sure a mask will be available for you.

Ask your doctor for a durable medical equipment prescription if you need a face mask. The masks are not N-95 masks.

Contact tracing

To break the chain of infection, MDHHS and local health departments are calling people who’ve been exposed to COVID-19. The process is called contact tracing. You may get a call from 866-806-3447, MI COVID HELP or your local health department. You may also receive a text from 25051 before you get a call.

If you’ve been exposed to COVID-19 you’ll be asked to stay home for 14 days. If you have symptoms, you may be asked to get tested. A contact tracer will check in during your self-quarantine.

If you test positive for COVID-19, you’ll be contacted by public health staff. They’ll ask about close contacts you’ve had while you were infectious. Contact tracers will call anyone who may have been exposed. Your name won’t be released to anyone who is called, including your contacts. Your identity will be protected.

Contact tracers won’t ask for personal information, such as your Social Security number, driver’s license number or credit card information. If a caller claims to work for a health department and asks for this information, hang up the phone.

For more information on contact tracing, visit

The state of Michigan has introduced MI COVID Alert, an app for mobile phones designed to help with contact tracing and symptom tracking. The app will let you know if someone you’ve been in contact with has tested positive for COVID-19 and provide you with next steps. Through the app, you can also anonymously notify others if you test positive. You can choose what information you share and also monitor symptoms and get advice.

MI COVID Alert is available in English, Spanish and Arabic on the App Store® and Google Play™. There is no cost to download the app. You’ll be asked to give the app permission to use Bluetooth on your phone. Bluetooth needs to be on for contact tracing to work. It will use about 1MB of data per week, which is equal to about six minutes of internet browsing. MI COVID Alert should work if your phone is less than five years old and uses Apple’s iOS 13.5 or higher and Google’s Android 6.0 or higher.

For more information about the MI COVID Alert app, visit

Social gathering guidance

Socializing with family and friends may feel safe, but MDHHS warns that it’s risky due to the spread of COVID-19. According to MDHHS, it’s best to gather outside. If you have to meet inside, limit your gathering to one other household or social pod.

According to MDHHS, a social pod is a group of family or friends who agree to limit their in-person social activities to only each other. Social pods practice social distancing with anyone outside their group. Being part of a social pod allows you to see people outside your household, while reducing the risk of spreading COVID-19.

According to MDHHS, a social pod is a group of family or friends who agree to limit their in-person social activities to only each other. Social pods practice social distancing with anyone outside their group. Being part of a social pod allows you to see people outside your household, while reducing the risk of spreading COVID-19.

Getting tested

If you have questions about COVID-19 testing, call your doctor. Or call our 24-hour Nurse Help Line at 1-888-288-1724 (TTY: 1-888-987-5832) to see if you need to be evaluated for testing. Each COVID-19 testing site will determine if testing is needed based on your symptoms and test availability in your area. Blue Cross Complete covers testing, with the exception of in-home testing kits.

Visit for a testing site in your area.

Wayne, Oakland and Macomb County residents can get tested at the Joseph Walker Williams Community Center, 8431 Rosa Parks Blvd., Detroit. You don’t need a prescription but must have an appointment to be tested. And, if you live in Detroit and need a ride to and from your appointment, schedule it when you make your testing appointment. Roundtrip cost is $2. Wheelchair accessible transportation is available. Call  the Coronavirus Community Care Network at 313-230-0505 from 9 a.m. to 6 p.m. Monday through Friday.

COVID-19 mobile testing drive-thru or walk-up

Oakland County is offering drive-thru testing for Oakland County residents age 18 and older and children age 4 to 17. Children between 4 and 17 must have symptoms and be a resident of or attend school in Oakland County. You don’t need a prescription but must have an appointment. Testing will take place from 9 a.m. to 5 p.m. at the Pontiac Fire Station on Wednesdays and Southfield Pavilion Parking Deck on Thursdays. Call the Oakland County Health Division’s Nurse on Call hotline at 1-800-848-5533 between 8 a.m. and 6 p.m. Monday through Thursday to schedule an appointment. Or schedule an appointment online for the Pontiac Fire Station or Southfield City Hall. Same day appointments aren’t available.

If you’re sick

If you think you’re getting sick, call your primary care provider. He or she can evaluate you and find the best way to help you get better. It’s important to call before going to the doctor or hospital, except in an emergency.

There are COVID-19 hotlines for some hospitals, including:

  • Ascension: 1-833-978-0649
    • 24 hours a day, seven days a week
  • Beaumont Health: 1-800-592-4784
    • Monday through Friday from 8 a.m. to 5 p.m.
  • Henry Ford Health System: 313-874-7500
    • 24 hours a day, seven days a week

You can also call:

  • Our 24-hour Nurse Help Line: 1-888-288-1722 (TTY: 1-888-987-5832)
  • Michigan Department of Health and Human Services’ statewide hotline: 1-888-535-6136
    • Seven days a week from 8 a.m. to 5 p.m.
    • Public health and other experts will answer health-related questions about COVID-19.
  • The Centers for Disease Control and Prevention Hotline: 1-800-232-4636
    • 24 hours a day, seven days a week
  • Oakland County Resident Hotline: 248-858-1000
    • Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 12 p.m.

You can chat online with Robin, the MDHHS online assistant, by visiting Click on “Chat with Robin” in the bottom right-hand corner. Robin can answer general questions related to COVID-19. Robin can’t provide individual clinical advice or a diagnosis.

In case of an emergency, call 911.

COVID-19 covered benefits

Many requirements have been relaxed around COVID-19 to allow the health care system to respond quickly and provide care.

We cover telehealth visits for members, including behavioral health visits with a counselor or therapist. Learn more on our Telehealth page.

You can get early refills on your prescriptions if you have refills available. You can get early refills after 50% of monthly usage for non-controlled substance prescriptions. Controlled substances (opioids) and anti-anxiety drugs can’t be refilled early.

Copays have been waived for Healthy Michigan Plan members who are diagnosed with COVID-19. This includes testing, prescriptions, lab work, diagonstic imaging, medical supplies, in- and outpatient hospital stays and other medically necessary treatments related to COVID-19. These services will be removed from your MI Health Account statements. Your COVID-19 test will be covered even if the result is negative. In-home testing kits aren’t covered.

You can have durable medical equipment, such as breathing equipment and medical supplies delivered to your home. Quantity limits and prior authorizations have been waived. This includes replacements if equipment is lost or damaged. Medical supplies you typically have delivered to your home, including diabetic supplies, incontinence supplies and enteral formula, are included. Surgical masks, hand sanitizer and patient gowns are covered. Your doctor can help you get durable medical equipment if you need it.

Face masks are required in all enclosed public spaces. Ask your doctor for a durable medical equipment prescription if you need a face mask. The masks are not N-95 masks. Face coverings can also be made of cloth material and household items and should cover your nose and mouth.

Our transportation vendor, ModivCare, is performing protective cleaning between trips in accordance with CDC guidelines. Rides are limited to one passenger per trip, unless you need to be accompanied by a caregiver or family member.

If you have your own transportation, you can get reimbursed for mileage. Call 1-888-803-4947 before going to your appointment and request a mileage reimbursement form. You’ll need to complete the form, have your doctor sign it and mail it as instructed. If a relative or neighbor drives you, you can use the form to reimburse him or her.

If you have COVID-19 symptoms, call your doctor’s office before scheduling transportation. Your doctor may suggest a telehealth visit, which would allow you to stay home while talking with your doctor.

If an appointment is canceled and you already scheduled transportation, call our transportation vendor, ModivCare, at 1-888-803-4947 (TTY: 711) to cancel your ride.

Stress, anxiety and abuse support

If you or someone you care about are feeling sadness, depression, anxiety or feel like you want to harm yourself or others, resources are available.

If you're feeling sad, depressed, anxious or want to harm yourself, call:

If you’re affected by abuse and need support, contact:

Call your primary care provider if stress gets in the way of your daily activities for several days in a row.

Stay Home, Stay MIndful offers free mental health resources online at no cost for Michigan residents. Stay Home, Stay MIndful has guided meditation, at-home workouts, sleep and kids content to help with stress and anxiety. Visit for more information.