COVID-19

Cases of the coronavirus, known as COVID-19, continue to spread in Michigan. According to the Centers for Disease Control and Prevention, the best way to prevent the illness is to avoid exposure. The virus spreads mainly from person to person by droplets or direct contact.

The COVID-19 delta variant is a more contagious version of the COVID-19 virus. According to the CDC, the delta variant now causes most new U.S. COVID-19 infections. Click here to learn more about the delta variant.

For information about COVID-19, including translated resources, go to:

If you need community resources, such as food distribution, visit our Community Resource Hub. Type in your ZIP code, then click Search to find resources close to home.

COVID-19 vaccine

Three COVID-19 vaccines are approved, or authorized for emergency use, by the U.S. Food and Drug Administration. Currently, everyone ages 12 and older is eligible to get one of the COVID-19 vaccines that are authorized or approved for emergency use. The Pfizer vaccine has full approval for everyone ages 16 and older. The Pfizer vaccine is also authorized for emergency use for ages 12 to 15. The Moderna and Johnson & Johnson vaccines are currently authorized for emergency use for everyone ages 18 and older. All three vaccines are available at no cost. Click here to learn how a new vaccine is developed, approved and manufactured.

If you choose to get the COVID-19 vaccine, you’re vaccinated two weeks after you get the Johnson & Johnson vaccine or two weeks after your second dose of the Pfizer or Moderna vaccines. After that your risk of getting sick from COVID-19 is much lower.

If you’re vaccinated with the Pfizer or Moderna vaccine and you’re immunocompromised, the CDC recommends getting an additional dose of the COVID-19 vaccine you received. You can get a third dose 28 days or more after your second dose of the vaccine, according to the CDC. Research is still in progress on an additional dose for people who received the Johnson & Johnson vaccine. Click here to learn more about the COVID-19 vaccine and additional doses.

The CDC says you don’t need to wait 14 days between the COVID-19 vaccine and other vaccinations, such as the annual flu vaccine. If your COVID-19 vaccine facility gives another vaccine that you’re eligible for, you can get it when you get your COVID-19 vaccine.

Visit the CDC’s website  to learn more about how to protect yourself and others after you’ve been vaccinated.

MDHHS neighborhood testing and vaccination sites
MDHHS is partnering with neighborhood testing sites across Michigan to offer no cost COVID-19 vaccines and COVID-19 tests. Click here to find a COVID-19 vaccine community clinic. Click here to find a testing site in your area.

Scheduling a COVID-19 vaccine
To find out how to schedule a COVID-19 vaccine, visit michigan.gov/covidvaccine. Here, you can find answers to frequently asked questions and other pandemic resources. You can also search for vaccines by visiting vaccines.gov or texting your ZIP code to 438829.* To find a vaccine facility near you, call 1-800-232-0233. You can also check with your doctor’s office or pharmacy for available vaccines.

Members can use Blue Cross Complete’s transportation provider to get to and from vaccine appointments at no cost. You can also receive reimbursement for gas if you drive yourself or are driven by a friend or family member. For more information, visit mibluecrosscomplete.com/transportation

Preventing COVID-19

COVID-19 can spread when you’re within 6 feet of someone. You can help stop its spread by social distancing and washing your hands.

Social distancing
According to the CDC, social distancing is one of the most important things you can do to stop the spread of the virus. Social distancing means keeping space between you and other people when you’re outside your home. Keep distance (at least 6 feet) from others when you can.

Wash your hands
To help stop the spread of COVID-19, the CDC recommends washing your hands often with soap and water for at least 20 seconds. To time yourself, hum or sing the “Happy Birthday” song twice. If you can’t wash your hands, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Don’t touch your eyes, nose or mouth.

Wear a mask
Wearing a mask can be important for many reasons. It may still be important for you to wear a mask after you’re fully vaccinated, according to the CDC. 

The CDC says to keep wearing a mask if you’re in an area of substantial or high risk of getting the COVID-19 virus. It’s best to wear a mask indoors in public. This can best protect you from the COVID-19 virus, including the delta variant, according to the CDC.

The CDC says it’s also best to wear a mask indoors in public if you or someone in your household:

  • Has a weakened immune system
  • Is at higher risk of severe COVID-19 infection because of age or medical condition
  • Is unvaccinated

Click here to view the CDC’s mask guidance. You should also continue to follow the COVID-19 guidance in your community. For example, follow the guidance at your workplace and local businesses.

MI COVID Alert contact tracing app
The state of Michigan has introduced MI COVID Alert, an app for mobile phones designed to help with contact tracing and symptom tracking. The app will let you know if someone you’ve been in contact with has tested positive for COVID-19 and provide you with next steps. Through the app, you can also anonymously notify others if you test positive. You can choose what information you share and also monitor symptoms and get advice.

MI COVID Alert is available in English, Spanish and Arabic on the App Store® and Google Play™. There is no cost to download the app. You’ll be asked to give the app permission to use Bluetooth on your phone. Bluetooth needs to be on for contact tracing to work. It will use about 1MB of data per week, which is equal to about six minutes of internet browsing. MI COVID Alert should work if your phone is less than five years old and uses Apple’s iOS 13.5 or higher and Google’s Android 6.0 or higher.

For more information about the MI COVID Alert app, visit michigan.gov/coronavirus

Getting tested

If you have questions about COVID-19 testing, call your doctor. Or call our 24-hour Nurse Help Line at 1-888-288-1724 (TTY: 1-888-987-5832) to see if you need to be evaluated for testing. Each COVID-19 testing site will determine if testing is needed based on your symptoms. Blue Cross Complete covers testing, with the exception of in-home testing kits.

Visit michigan.gov/coronavirus for a testing site in your area.

Wayne, Oakland and Macomb County residents can get tested at the Joseph Walker Williams Community Center, 8431 Rosa Parks Blvd., Detroit. You don’t need a prescription but must have an appointment to be tested. Testing is available 9 a.m. to 5 p.m. Monday through Friday.  And, if you live in Detroit and need a ride to and from your appointment, schedule it when you make your testing appointment. Roundtrip cost is $2. Wheelchair accessible transportation is available. Call the Coronavirus Community Care Network at 313-230-0505 from 9 a.m. to 6 p.m. Monday through Friday.

COVID-19 mobile testing drive-thru or walk-up

Oakland County is offering drive-thru testing for Oakland County residents age 18 and older and children age 4 to 17. Children between 4 and 17 must have symptoms and be a resident of or attend school in Oakland County. You don’t need a prescription. Testing will take place from 9 a.m. to 5 p.m. at the Pontiac Fire Station on Wednesdays and Southfield Pavilion Parking Deck on Thursdays. Call the Oakland County Health Division’s Nurse on Call hotline at 1-800-848-5533 to schedule an appointment. Or schedule an appointment online for the Pontiac Fire Station or Southfield City Hall.

If you’re sick

If you think you’re getting sick, call your primary care provider. He or she can evaluate you and find the best way to help you get better. It’s important to call before going to the doctor or hospital, except in an emergency.

There are COVID-19 hotlines for some hospitals, including:

  • Ascension: 1-833-978-0649
    • 24 hours a day, seven days a week
  • Beaumont Health: 1-800-592-4784
    • Monday through Friday from 8 a.m. to 5 p.m.
  • Henry Ford Health System: 313-874-7500
    • 24 hours a day, seven days a week

You can also call:

  • Our 24-hour Nurse Help Line: 1-888-288-1722 (TTY: 1-888-987-5832)
  • Michigan Department of Health and Human Services’ statewide hotline: 1-888-535-6136
    • Seven days a week from 8 a.m. to 5 p.m.
    • Public health and other experts will answer health-related questions about COVID-19.
  • The Centers for Disease Control and Prevention Hotline: 1-800-232-4636
    • 24 hours a day, seven days a week
  • Oakland County Resident Hotline: 248-858-1000
    • Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 12 p.m.

You can chat online with Robin, the MDHHS online assistant, by visiting michigan.gov/coronavirus. Click on “Chat with Robin” in the bottom right-hand corner. Robin can answer general questions related to COVID-19. Robin can’t provide individual clinical advice or a diagnosis.

In case of an emergency, call 911.
 

COVID-19 covered benefits

Many requirements have been relaxed around COVID-19 to allow the health care system to respond quickly and provide care.

We cover telehealth visits for members, including behavioral health visits with a counselor or therapist. Learn more on our Telehealth page.

You may be able to get early refills on your prescriptions if you have refills available. You may get early refills after 50% of monthly usage for non-controlled substance prescriptions. Controlled substances (opioids) and anti-anxiety drugs can’t be refilled early.

Copays have been waived for Healthy Michigan Plan members who are diagnosed with COVID-19. This includes testing, prescriptions, lab work, diagonstic imaging, medical supplies, in- and outpatient hospital stays and other medically necessary treatments related to COVID-19. These services will be removed from your MI Health Account statements. Your COVID-19 test will be covered even if the result is negative. In-home testing kits aren’t covered.

You can have durable medical equipment, such as breathing equipment and medical supplies delivered to your home. Quantity limits and prior authorizations have been waived. This includes replacements if equipment is lost or damaged. Medical supplies you typically have delivered to your home, including diabetic supplies, incontinence supplies and enteral formula, are included. Surgical masks, hand sanitizer, gloves and patient gowns are covered. Your doctor can help you get durable medical equipment if you need it.

You can get transportation to vaccination or testing sites where you can be dropped off. Our transportation provider won’t bring members through drive-thru vaccination or testing sites.

If you have your own transportation, you can get reimbursed for mileage. Call 1-888-803-4947 before going to your appointment and request a mileage reimbursement form. You’ll need to complete the form, have your doctor sign it and mail it as instructed. If a relative or neighbor drives you, you can use the form to reimburse him or her.

If you have COVID-19 symptoms, call your doctor’s office before scheduling transportation. Your doctor may suggest a telehealth visit, which would allow you to stay home while talking with your doctor.

If an appointment is canceled and you already scheduled transportation, call our transportation vendor, ModivCare, at 1-888-803-4947 (TTY: 711) to cancel your ride.

Caring during COVID-19

Blue Cross Complete Market President Paul Loffreda and Honor Community Health CEO Debra Brinson discuss how her organization helped people access care during a pandemic, and what everyone can do now to keep Michigan healthy. 

Stress, anxiety and abuse support

If you or someone you care about are feeling sadness, depression, anxiety or feel like you want to harm yourself or others, resources are available.

If you're feeling sad, depressed, anxious or want to harm yourself, call:

If you’re affected by abuse and need support, contact:

Call your primary care provider if stress gets in the way of your daily activities for several days in a row.

Stay Home, Stay MIndful offers free mental health resources online at no cost for Michigan residents. Stay Home, Stay MIndful has guided meditation, at-home workouts, sleep and kids content to help with stress and anxiety. Visit headspace.com/MI for more information.
 

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